Not It!

I called the "direct line" to the Enrollment Center this morning at exactly 8:45 and got through right away. In fact, when the representative first answered, I thought she was a recording and had to verify that I was speaking with a real person. After explaining our plight, she put me on hold while she did a little research. She came back on the phone 3 times to verify information. Finally, she said that this was not an issue for the enrollement and eligibility center. I told her I didn't think so either, but 2 different representatives directed me to that office. She thought it was a matter for the Billing Department. I tried to explain that KK had not received treatment yet and didn't think billing was the right department either. She put in a request for them to call me anyway. She also suggested that I could call customer service again, so I did. The next representative I spoke with said that this was an issue for the Health Insurance Processing Center and I thought, "Ahh, that sounds right!" She gave me the fax number and it was the same number that was given to me last night "after hours". I asked how I could verify that they receive the fax and she said I could call back in 24-48 hours and it should be in their system.

I will call again tomorrow...